Hyperautomation-powered Managed Services

Contact Us

AIOps-powered, Automation-driven Next-gen Managed Services by CloudEngin

CloudEngin is a leader in application-focused, automation-driven, and AIOps-powered managed services for enterprise IT environments, multi-cloud ecosystems, and private Ops landscapes. Integrated with DevOps-styled templates, industry-specific reference architectures, advanced self healing cybersecurity and risk compliance governance, CloudEngin managed services empower enterprises of all sizes and across key sectors around the globe to transform and modernize disruption-free, run with agility, and innovate faster to meet customer demands at ease.

MANAGED SERVICES AUTOMATION BY CLOUDEngin

The strategic use of automation enables us to protect our customers from harm. The automation of managed services directly affects your Top-line and Bottom-line. No downtimes, always secure data and infra translates to cost savings. Automating any repeatable and routine tasks allows you to save on resources.

At CloudEngin, we have automated some of the key functions of managed services

  • Remote Monitoring and Management (RMM)

    This enables the tracking of important IT functions like diagnostic alerts and performance reviews so that the team is aware of the issues with the infra. It reduces risk of failure or on-site visits for correcting the issues.

  • Professional Service Automation (PSA)

    Administrative tasks, billing and customer account management is automated so that we concentrate more on our service offering

  • Integration of RMM and PSA

    We ensure that both RMM and PSA are working in coherence and complement each other well. The workflow of PSS can be leveraged with the visibility of RMM in order to get a true end-to-end managed service solution. This creates more efficient managed services.

Virtual Patching

Automated Patch deployment at CloudEngin enables enterprises to focus on their priorities while being assured of the mitigation of threats arising due to vulnerabilities. It also accelerates the Vulnerability remediation for enterprises across hybrid environments.

Vulnerabilities can exist anywhere depending on the nature and composition of the ecosystem

  • Underlying Network
  • IT Architecture, infrastructure and Devices
  • Types of Software and Tools used
  • User Interfaces
  • Application (External & Internal)
  • BYOD [Bring your Own Device] Policies
  • Information Security Management Systems and policies
  • Access Control and Authentication techniques

Automated Backup and Recovery

We implement strategies that help reduce your backup footprint using a method of deduplicating data at each node, job, and site. As a result, you get speed backup and faster recoveries. CloudEngin is known for its global deduplication systems that efficiently execute bare metal recoveries.

We offer agent-less, script-less and a multi-tenant software integrated with our managed services platform that gives you the added edge of having a fully-customizable orchestration for applications, DB recovery over cloud or enterprise DR. You get to experience the power of a complete DR framework with single click switchover, switch back or failover.

CloudEngin enables customers to manage and monitor the application recovery with automated switchovers and DR drills. You can monitor MPO, data lag and recovery time while automating end-to-end application recovery in case of DR in a single click.

 

Automated Threat Intelligence

You take care of your business goals while we at CloudEngin offer unmatched multi-cloud managed security services. We offer end-to-end solutions, which cover continuous monitoring of your applications, recording any incidents and mitigating them to ensure that there are no outages. Our Threat Intelligence is powered by Industry leading platforms such as Microsoft, OSINT, STIX&TAXI, MISP etc. and CloudEngin Threat experts.

Automated Malware Protection

CloudEngin Malware Detection Scanning can coves main external and internal web sites and sub-domains of web. The scope of the MDS service includes following:

  • Web site analysis for vulnerable and/or erroneous code.
  • Monitoring malicious activity upon request from customer.
  • On-demand scans for quick review after malware removal.
  • Detailed report on malicious content and malicious web pages.
  • Provision of recommendations for malware removal

Automated Network Security

Network Security is a major concern for all enterprises without which the critical and sensitive data of the enterprise will be at stake. Several studies have found out that enterprises are understanding the significance of the network security, and started investing in it. CloudEngin offers best-in-class automated network security to ensure fortify the workloads, and mitigate any attempts to break into the servers.

CloudEngin audits the network process against industry best practices with the help of experienced auditors. The network process audit shall cover areas such as incident management, change management, backup, network monitoring, network documentation, security reviews.

 

CLOUDENGIN PROPRIETARY AUTOMATION TOOLS FOR CLOUD MANAGED SERVICES

We leverage our proprietary tools to aid us in delivering Managed Services automation

CloudEngin Cloud Management Portal (CMP)

CloudEngin CMP is a comprehensive solution that simplifies management and maximizes value to the business by consolidating all core IT processes including incident, problem, and knowledge management

  • Incident Management
  • Operational and TAT Reports
  • Integration with CSP Reports

CloudEngin Customer Support Portal (CSP)

CloudEngin CSP contains customer related infrastructure view, operations, monitoring and support of services. The Dashboard contains devices assigned to the customer, support tickets summary, customer user management and report.

CloudEngin Configuration Management Database Portal (CMDB)

CloudEngin CMDB is a repository that acts as a data ware house for IT installations. All the hardware utilized for order implementation is recorded in this CMDB application. Complete Asset management is recorded in this application

Benefits of Managed Service Automation

The main advantages of managed service automation include:

  • Increased productivity: As several IT and administrative tasks are automated, resources can spend their time and efforts on more strategic initiatives where they can add more value.
  • Excellent service quality: Automated and proactive monitoring helps you improve the quality of your services. Errors and vulnerabilities are caught early and team member concerned is alerted for a quicker resolution and service improvement
  • Easy payments and reviews: Automated monitoring, account management and billing also makes the job of an enterprise’s accountants easy. They can quickly review the invoices and payments.
  • Lowered Operational Costs: Opting for automated managed services from Cloud4C helps enterprises to reduce the number of errors, and handle sudden changes to their staff effectively. This lowers the operational costs and also handles the control over every
  • A proactive approach: Proactive monitoring and resolution not only helps us be prepared but spares the teams from any unforeseen events such as outages.
Scroll to Top